RadLive
Last Updated: 01.01.2026
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1. Overview
RadLive (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.
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2. Information We Collect
We may collect the following categories of information:
- A. Personal Information You Provide
When you:
• Create an account
• Place an order
• Subscribe to emails
• Submit a review or photo
• Participate in referral or loyalty programs
• Contact customer support
We may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)
• Referral codes
• Uploaded images and testimonials
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- B. Automatically Collected Information
When you browse our site, we may collect:
• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on site
• Purchase behavior
• Referral source
This may be collected via:
• Cookies
• Google Analytics
• Meta (Facebook) Pixel
• TikTok Pixel
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3. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Manage your account
• Provide customer support
• Administer loyalty and referral programs
• Improve website performance
• Personalize marketing communications
• Send order confirmations and shipping updates
• Comply with legal obligations
We do not sell your personal information.
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4. Loyalty & Referral Data
If you participate in our Rewards Program:
• We track purchases and referral activity.
• Points earned are linked to your account.
• Referral conversions are recorded for reward distribution.
We reserve the right to monitor accounts for fraud or abuse.
Points data is stored securely within our system or via third-party loyalty platforms.
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5. User-Generated Content (UGC)
If you submit:
• Reviews
• Testimonials
• Photos
You grant RadLive permission to use such content for marketing purposes.
We may display:
• First name
• Initial of last name
• City or country
You may request removal of your content by contacting us.
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6. Third-Party Services
We may share information with trusted third parties including:
• Shopify (e-commerce platform)
• Payment processors (Stripe, Shopify Payments, PayPal)
• Email marketing providers (e.g., Klaviyo)
• Analytics providers (Google Analytics)
• Advertising platforms (Meta, TikTok)
These third parties process information in accordance with their own privacy policies.
We are not responsible for their independent practices.
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7. Marketing Communications
If you opt-in to receive marketing emails:
• We may send promotional offers
• Loyalty updates
• Educational content
• Referral reminders
You may unsubscribe at any time via the “unsubscribe” link in any email.
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8. Cookies and Tracking Technologies
We use cookies to:
• Maintain cart sessions
• Analyze website traffic
• Deliver relevant advertisements
• Improve performance
You may manage your cookie preferences via the Cookie Settings tool.
For more information, see our Cookie Policy.
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9. Data Retention
We retain personal information:
• As long as your account is active
• As necessary to fulfill legal obligations
• For legitimate business purposes
You may request deletion of your account by contacting us.
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10. Data Security
We implement reasonable security measures to protect your personal information.
Payment data is encrypted and processed through secure third-party providers.
However, no system is 100% secure, and we cannot guarantee absolute security.
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11. Your Rights (United States)
Depending on your state of residence (e.g., California), you may have the right to:
• Request access to your personal data
• Request correction
• Request deletion
• Opt-out of certain data uses
To exercise your rights, contact us at support@radlive.com.
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12. Children’s Privacy
Our website is not directed to children under 13.
We do not knowingly collect personal data from children without parental consent.
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13. International Users
If you access the site outside the United States, your information may be transferred to and processed in the U.S.
By using our site, you consent to such transfer.
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14. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of changes.
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15. Contact Us
For questions about this Privacy Policy: