RadLive
Last Updated: 01.01.2026
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1. 30-Day Satisfaction Guarantee
At RadLive, your satisfaction matters.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
This policy applies only to purchases made directly through the official RadLive website.
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2. Eligibility for Refund
To be eligible:
• The request must be made within 30 days of delivery.
• The product must have been purchased directly from radlive.com.
• Proof of purchase (order number) is required.
We reserve the right to decline returns that:
• Show signs of abuse or excessive use.
• Were purchased from third-party marketplaces (e.g., TikTok Shop, Amazon).
• Fall outside the 30-day window.
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3. Do I Need to Return the Product?
In most cases, we do not require the product to be returned.
However, we reserve the right to request product return in specific situations.
Return shipping costs, if applicable, may be the responsibility of the customer unless otherwise specified.
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4. Refund Process
If approved:
• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days depending on your bank.
Shipping fees (if applicable) are non-refundable unless the item arrived damaged or defective.
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5. Damaged or Incorrect Orders
If you receive:
• A damaged product
• An incorrect item
Please contact us within 7 days of delivery with:
• Your order number
• Photos of the product
• Description of the issue
We will resolve the issue promptly.
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6. Third-Party Purchases
If you purchased RadLive products through:
• TikTok Shop
• Amazon
• Other marketplaces
Returns and refunds must be handled according to the policies of that platform.
RadLive cannot process refunds for third-party purchases.
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7. Contact Us
For return requests, please contact: